Feedback & Support
Silverdaw is built for the people who use it, and your input helps shape it. If you have run into a problem, want to report a bug, or have an idea that would make the app better, we would love to hear from you.
Get in touch
Share feedback, request features, or ask for help through the Silverdaw feedback portal:
You can also open it from inside Silverdaw with Help ▸ Submit Feedback, which takes you straight to the portal in your browser.
You can post a new request, browse what other users have suggested, and follow along as ideas move from suggestion to reality.
Include diagnostic logs for a problem
If Silverdaw will not start, its launch diagnostics are saved in:
%USERPROFILE%\Silverdaw\DiagnosticsAttach startup.log and backend.log when reporting the problem. If the audio engine crashed while starting, attach the matching backend-crash-<timestamp>.log as well.
For a problem that happens while Silverdaw is open, turn on Write diagnostic logs in Edit ▸ Preferences… ▸ Developer, click Save, then close and reopen Silverdaw. Reproduce the problem and choose Help ▸ Send Diagnostic Logs. Silverdaw saves a zip in your configured log folder (Silverdaw\Logs by default), reveals it in Windows Explorer, and opens a prepared email to support@silverdaw.com for you to attach and send.