Feedback & Support
Silverdaw is built for the people who use it, and your input helps shape it. If you have run into a problem, want to report a bug, or have an idea that would make the app better, we would love to hear from you.
Get in touch
Share feedback, request features, or ask for help through the Silverdaw feedback portal:
You can also open it from inside Silverdaw with Help ▸ Submit Feedback, which takes you straight to the portal in your browser.
You can post a new request, browse what other users have suggested, and follow along as ideas move from suggestion to reality.
Sending diagnostic logs
If we ask for logs to help track down a problem, Silverdaw can gather them for you:
- Turn on Write diagnostic logs in Edit ▸ Preferences ▸ Developer, then restart Silverdaw so logging takes effect.
- Reproduce the problem so it's captured in the logs.
- Choose Help ▸ Send Diagnostic Logs…. This item appears only while diagnostic logging is on.
Silverdaw zips that session's logs into your Logs folder, opens the folder so you can find the zip, and starts a pre-addressed email to support@silverdaw.com. Attach the zip to the email and send it — an email draft can't attach the file for you, so you add it yourself.
TIP
The logs are scrubbed of personal details before they're written: your Windows user name is replaced with <user>, and your computer name is never recorded.